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26 May 2020

COVID-19 Guidelines: Touchless test drive for your customers

Many provinces have re-opened powersports and car dealerships as part of their COVID-19 phased economic recovery plans. At LendCare, we’ve put together a list of tips to ensure you and your customers remain safe and COVID-free during test drives.

Before the test drive:

  • Ensure all staff are properly trained when conducting touchless test drive

  • Conduct a virtual tour of the vehicle before scheduling a remote test drive

  • Collect a copy of the customer's driver's licence electronically

  • Have customer provide their information (phone number and email) in case contact tracking is required

  • Ensure the customer agrees they will test drive the vehicle alone

  • Thoroughly sanitize the vehicle according to your region's Motor Vehicle Industry Council sanitization checklist if available

  • Leave sanitization wipes & hand sanitizer in the vehicle for the customer

During the test drive:

  • Use PPE i.e. face mask covering the nose and mouth and gloves

  • When possible take the vehicle to the customer's residence as identified on their licence to prevent fraud

  • In the case of test drive at the dealership, use a lock box with the keys inside for the customer

After the test drive:

  • Confirm that the customer has sanitized the surfaces they touched

  • Sanitize the vehicle immediately upon returning to the dealership


COVID-19 & Toronto Humane Society Fundraiser

COVID-19 & Toronto Humane Society Fundraiser

We understand that this is a challenging time for all of us, as we navigate through this new normal. While we are all impacted during this COVID-19 pandemic, we are maintaining a solid support system for your needs. At LendCare, we make it our priority to ensure that we continue to operate at full capacity and provide our partners and customers with the care they deserve.


Toronto Humane Society Fundraiser Information

We cannot thank you enough for all you’ve done to help animals in need. With your help, we have raised over $15,000 in just 4 days! We ask you all to keep the donations coming, and LendCare will match, dollar for dollar, up to another $5,000 for the Toronto Humane Society! With your support, we can reach $25,000 or more for this great cause.


Every dollar you give helps the Toronto Humane Society reach its $100,000 goal to cover the veterinary costs of pets that have been surrendered due to the financial impact of COVID-19.


We double-dog dare you to donate generously, and help us exceed our goal, yet again! No donation is too small.


Click the HERE to donate, directly to the Toronto Humane Society. We thank you in advance for your support!